Frequently Asked Questions

There are many questions when it comes to planning a funeral for either a loved one or yourself. Here we have attempted to answer a few of the most frequently asked.

What if I die overseas or need to be sent overseas?
Tilton, Opie & Pattinson specialises in the repatriation of the deceased. Our expert knowledge of country-specific regulations has led to a number of other funeral services companies enlisting our services in this area. We will ensure the utmost care is given to the repatriation process and that the deceased is returned to New Zealand or sent home as soon as possible.

If the body is being cremated, what happens to the casket?
The deceased will be cremated in the casket that you have purchased, unless you request otherwise.

What do we do when someone dies?
If a death occurs at a hospital or rest home, the staff will normally call your choice of funeral company. If the death occurs at home, you must first call the doctor then call the funeral company who will assist you with all necessary arrangements. If a doctor is not able to determine the cause of death, it is important not to move the deceased without the permission of the coroner. The deceased will then be transferred to the public mortuary to establish the cause of death.

In formation required by the funeral director?
As per New Zealand regulations, we are required to forward details of the death to the Registrar, which will then go on to make the Certificate. These may include name, address, occupation, place of birth, detail of current and previous marriages and details of deceased parents. We will ask for your preference regarding the venue, type of service, burial or cremation, choice of casket, flowers, reception, service sheets and with all this information we will coordinate your funeral.

What is the role of a coroner?
The coroner will investigate and decide the cause of death. Sometimes it may involve a pathologist who will do a post mortem examination or autopsy to determine the cause of death. This however does not constitute embalming, as this is a separate procedure.

What is embalming and is it necessary?
Embalming is highly recommended if viewing of the deceased will take place at home or funeral home. Embalming will sanitise and preserve the body. It will lenghthen the time from death and burial/cremation; it can enhance the appearance of the person if they have died of trauma or a disease.

What items can we place in the love one's casket?
Almost any type of personal items that you want to send with your loved one is permitted. Obviously due to the nature of cremation, certain items cannot be inserted into the casket i.e. alcohol, perfumes, deodorants, glass and any metals. With the exception of personal jewellery.